Hyster enjoys a wonderful relationship with the majority of its customers due its focus on producing total customer satisfaction through its world class manufacturing. Our goal is to anticipate the needs of all our clients in addition to deal with them with lift trucks which provide the value, the performance and the reliability which they really demand.
Hyster completely believes in starting with the customer. The company performs annual focus groups and offers on-going voice of customer research that is conducted both on line as well as in the field. We have more than 400 design engineers to translate that input into clever designs by applying our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best machine practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest cost of ownership and total dependability all of Hyster's machines are subjected to virtual, physical and environmental tests. Not only do we test against our own standards, but we are also continually testing against the competition's products. Our final tests take place in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each and Every Time
To initiate excellence from the beginning, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage the flow of production. The MES coordinates line activities such as quality verification and part sequencing. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits really hold all workers responsible for consistent quality, together with the 5s workplace organization in place to help us accomplish it.
Hyster offers a range of high quality features as standard with all our products. By remaining committed to our focus on quality and safety, and by being innovative from start to finish, we provide several of the best material handling equipment on the market. These are only some of the reasons the company has become a leader within the industry.